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Human Factors & UX Studies

Increasingly, regulatory authorities encourage and sometimes demand, that manufacturers develop their products with users at the centre of the design and evaluation process to create safer medical drug delivery devices, medical devices and consumer products.

At Medicys, we help human factors engineers and usability researchers observe and analyse their product users, be they patients, caregivers, consumers or healthcare professionals and facilitate studies such as:

Comparative testing studies:

In which respondents are asked to interact with two or more products/devices and assess their strengths and weaknesses, ease of use and key attributes whilst we focus on observing their emotions and use errors.

Formative usability testing studies:

Usually carried out in early development stage to help engineers and developers improve design and specifications by observing respondents’ interactions with the product and analyse their thought process and actions.

Summative human factors testing studies:

In which respondents test the final product so engineers and developers can assess product performance and safety. The objective is to ensure that the whole design, including the Instruction For Use (IFU), any other documents and the training are verified, validated and safe

Instructions For Use (IFU) testing studies:

In which respondents read sections of the instructional material and restate, in their own words, what the sections convey, to determine if their comprehension of the text matches the original intent of the text. Another technique is to ask them to perform tasks, step-by-step, as they read the IFU, to confirm it leads them to perform any task incorrectly, or to omit tasks.

In-Home Usage Testing (IHUT)

Which represents an effective way to test products with consumers before moving forward with a full-fledged product launch. Products are securely shipped for participants to use at home and their feedback can be gathered in a variety of ways: follow-up telephone survey, online survey or even in person. Products are tested in users own environments rather than in an artificial test environment, resulting in a more realistic outcomes on product satisfaction, usage, and potential improvement areas.

Related Work

human factors and UX studies

Therapy Area: Incontinence
Topic: Incontinence
Respondent Type: Women experiencing problems with bladder weakness

To understand users' reaction to products for bladder weakness

Sample Size: 200
Methodology: 2 weeks product testing followed by a 15-minute Web Assisted Telephone Depth Interviews (WATDIs)
Services Delivered: Recruitment, moderation, data entry and coding

human factors and UX studies

Therapy Area: Addiction
Topic: Smoking cessation
Respondent Type: Low to moderate smokers

To test a new inhaled nicotine replacement product that may help people to quit smoking.

Sample Size: 200
Methodology: 75 minutes online group discussions, home test followed by 10-minute online survey
Services Delivered: Recruitment, moderation, transcripts, programming and data tables

human factors and UX studies

Therapy Area: Respiratory diseases
Topic: Cough
Respondent Type: Consumers who buy cough products

To evaluate a product concept and packaging design for a new cough product in development.

Sample Size: 15
Methodology: 90 minute focus groups at Central Location
Services Delivered: Recruitment, translations, moderation, venues, sim trans, transcripts,

human factors and UX studies

Therapy Area: Reproductive medicine
Topic: Infertility
Respondent Type: PCPs, OB/GYNs)


Physicians who treat infertility (reproductive endocrinologists

To assess a new web app for healthcare professionals

Sample Size: 10
Methodology: 60 minute Web Assisted Telephone Depth Interviews (WATDIs), half including access to a mobile phone in addition to PC /Laptop
Services Delivered: Recruitment

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