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Ethnographic Research

Ethnography is an effective way of witnessing human events in the context in which they occur. It can help the industry to solve problems beyond the reach of many research approaches, particularly in the understanding of patients’ and healthcare professionals’ environments.

For the past two decades we have been recruiting patients, caregivers and healthcare professionals for our clients to conduct the following types of ethnographic research:


A process also known as “immersion”, and which involves prolonged observation (sometimes several days) of respondents’ environments allowing the researcher to build relationships and gain an understanding of the broader social context in which the research is embedded and to contextualize what people say or feel.

Participant Observation:

When a researcher actually becomes a part of the group they are studying in order to collect data and understand a social phenomenon or problem. During participant observation, the researcher works to play two separate roles at the same time: subjective participant and objective observer.

Mobile ethnography:

A technique particularly useful to get “in the moment” insight and which involves respondents using modern digital applications to record their thoughts and feelings at regular intervals or when an event happens. The benefit is scalability as there is no limit on the number of respondents which can be enrolled.

Time and Motion studies:

When researchers monitor each step of a process, attempting to determine a reasonable average time to complete each part of a particular task. They also examine the process itself in an attempt to identify places in which the current practice is inefficient, in either time or human motion, so that more efficient practices can be implemented.

Related Work

ethnographic research

Therapy Area: Inherited conditions
Topic: Fabry Disease
Respondent Type: Patients

To explore what life is like day to day for a person living with Fabry Disease and the impact this condition can have on them, as well as their families

Sample Size: 6
Methodology: 45 min Telephone Depth Interviews (TDIs), 3 video activities and a week long daily diary
Services Delivered: Recruitment, moderation and management report

ethnographic research

Therapy Area: Neurology
Topic: MS

Multiple Sclerosis

Respondent Type: Patients

Explore what life is like day to day for a person with Multiple Sclerosis and the impact this condition can have on them, as well as their families

Sample Size: 24
Methodology: 7 weeks Video diaries. Completed twice weekly
Services Delivered: Translations, recruitment, raw footage delivery

ethnographic research

Therapy Area: Endocrinology
Topic: Growth Hormone Deficiency
Respondent Type: Families (child prescribed growth hormone therapy and caregiver)

To understand how families using growth hormone therapy manage the condition now. To identify how pharma can support families with a connected device system.

Sample Size: 6
Methodology: 60-minute pre-task and 150-minute F2F in home interviews
Services Delivered: Recruitment

ethnographic research

Therapy Area: Endocrinology
Topic: Insulin deficient diabetes
Respondent Type: Endocrinologists/diabetologists, caregivers


T2D insulin deficient patients

How to improve health services for HCP's and patients

Sample Size: 40
Methodology: 180 minute In-field Ethnographies
Services Delivered: Translations, Recruitment

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