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Human Factors & UX Studies

Increasingly, regulatory authorities encourage and sometimes demand, that manufacturers develop their products with users at the centre of the design and evaluation process to create safer medical drug delivery devices, medical devices and consumer products.

At Medicys, we help human factors engineers and usability researchers observe and analyse their product users, be they patients, caregivers, consumers or healthcare professionals and facilitate studies such as:

Comparative testing studies:

In which respondents are asked to interact with two or more products/devices and assess their strengths and weaknesses, ease of use and key attributes whilst we focus on observing their emotions and use errors.

Formative usability testing studies:

Usually carried out in early development stage to help engineers and developers improve design and specifications by observing respondents’ interactions with the product and analyse their thought process and actions.

Summative human factors testing studies:

In which respondents test the final product so engineers and developers can assess product performance and safety. The objective is to ensure that the whole design, including the Instruction For Use (IFU), any other documents and the training are verified, validated and safe

Instructions For Use (IFU) testing studies:

In which respondents read sections of the instructional material and restate, in their own words, what the sections convey, to determine if their comprehension of the text matches the original intent of the text. Another technique is to ask them to perform tasks, step-by-step, as they read the IFU, to confirm it leads them to perform any task incorrectly, or to omit tasks.

In-Home Usage Testing (IHUT)

Which represents an effective way to test products with consumers before moving forward with a full-fledged product launch. Products are securely shipped for participants to use at home and their feedback can be gathered in a variety of ways: follow-up telephone survey, online survey or even in person. Products are tested in users own environments rather than in an artificial test environment, resulting in a more realistic outcomes on product satisfaction, usage, and potential improvement areas.

Related Work

human factors and UX studies

Therapy Area: Obesity
Topic: Obesity
Respondent Type: Caregivers

+2

Adult patients, Adolescent patients

To evaluate the safety and effectiveness of a pen-injector supported by the Directions for Use (DFU).

Countries:
Sample Size: 15
Methodology: 60 minute IDI's in a Central Location
Services Delivered: Recruitment, Moderation, Venues, Screener Design, Questionnaire Design, Qual management report

human factors and UX studies

Therapy Area: Endocrinology
Topic: Diabetes
Respondent Type: Endocrinologists, GPs

+2

Healthcare assistants, Diabetes Nurse Educators

To evaluate a prototype of software with a range of HCP end users.

Countries:
Sample Size: 20
Methodology: 60 minute and 90 minute IDI's in a Central Location
Services Delivered: Recruitment, venues, moderation, management report

human factors and UX studies

Therapy Area: Respiratory diseases
Topic: Cough
Respondent Type: Consumers who buy cough products

To evaluate a product concept and packaging design for a new cough product in development.

Countries:
Sample Size: 15
Methodology: 90 minute focus groups at Central Location
Services Delivered: Recruitment, translations, moderation, venues, sim trans, transcripts,

human factors and UX studies

Therapy Area: Endocrinology
Topic: Diabetes
Respondent Type: Diabetes patients using oral medications

To uncover unmet needs from current use of oral medication, that being travel related, storage, remembering to take medication (adherence), side-effect, safety for children, theft, double dosing, waste and environment, etc. To to understand the value of the different features of the pill bottle concept, including overall meaningfulness, use context, dispensing pills, opening bottle and aesthetics.

Countries:
Sample Size: 25
Methodology: 45 minute IDIs at Central Location
Services Delivered: Recruitment, moderation, venue hire, management report

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