Our Services

Human Factors & UX Studies

Increasingly, regulatory authorities encourage and sometimes demand, that manufacturers develop their products with users at the centre of the design and evaluation process to create safer medical drug delivery devices, medical devices and consumer products.

At Medicys, we help human factors engineers and usability researchers observe and analyse their product users, be they patients, caregivers, consumers or healthcare professionals and facilitate studies such as:

Comparative testing studies:

In which respondents are asked to interact with two or more products/devices and assess their strengths and weaknesses, ease of use and key attributes whilst we focus on observing their emotions and use errors.

Formative usability testing studies:

Usually carried out in early development stage to help engineers and developers improve design and specifications by observing respondents’ interactions with the product and analyse their thought process and actions.

Summative human factors testing studies:

In which respondents test the final product so engineers and developers can assess product performance and safety. The objective is to ensure that the whole design, including the Instruction For Use (IFU), any other documents and the training are verified, validated and safe

Instructions For Use (IFU) testing studies:

In which respondents read sections of the instructional material and restate, in their own words, what the sections convey, to determine if their comprehension of the text matches the original intent of the text. Another technique is to ask them to perform tasks, step-by-step, as they read the IFU, to confirm it leads them to perform any task incorrectly, or to omit tasks.

In-Home Usage Testing (IHUT)

Which represents an effective way to test products with consumers before moving forward with a full-fledged product launch. Products are securely shipped for participants to use at home and their feedback can be gathered in a variety of ways: follow-up telephone survey, online survey or even in person. Products are tested in users own environments rather than in an artificial test environment, resulting in a more realistic outcomes on product satisfaction, usage, and potential improvement areas.

Related Work

human factors and UX studies

Therapy Area: Incontinence
Topic: Incontinence Pads
Respondent Type: patients

+1

Professional Caregivers (PCGs)

To assess the use of incontinence pads with nurses and patients in the care home setting

Countries:
Sample Size: 30
Methodology: 7 day product test and then another 60 minute Web Assisted Telephone Depth Interviews (WATDIs)
Services Delivered: Translations, recruitment, moderation, transcripts

human factors and UX studies

Therapy Area: Fertility
Topic: Injection Devices
Respondent Type: Patients and general population

To measure time, error and the subjective evaluation of a medical device through a number of visual analogue scales (VAS).

Countries:
Sample Size: 200
Methodology: 30-minute online survey
Services Delivered: Recruitment

human factors and UX studies

Therapy Area: Urology
Topic: Incontinence
Respondent Type: Care home nurses

To evaluate a new version of an incontinence product

Countries:
Sample Size: 20
Methodology: 15-minute face to face interview followed by product testing on residents and then a 20-minute face to face interview
Services Delivered: Translations, Moderation, Data entry

human factors and UX studies

Therapy Area: Obesity
Topic: Obesity
Respondent Type: Caregivers

+2

Adult patients, Adolescent patients

To evaluate the safety and effectiveness of a pen-injector supported by the Directions for Use (DFU).

Countries:
Sample Size: 15
Methodology: 60 minute IDI's in a Central Location
Services Delivered: Recruitment, Moderation, Venues, Screener Design, Questionnaire Design, Qual management report

Request a quote